Our returns policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
1. In the unlikely event that you receive an item and it is found to be faulty/damaged, then we will refund the full price of the item including the original P&P costs, as well as the returns postage cost, or we can replace the item if you'd prefer.
2. If you change your mind about an item, or wish to return it for any other reason other than it being faulty/damaged, you are free to do so within the 30 day period, as long as you pay the return postage costs. We will refund you the full price of the item and the original P&P costs.
In any case, please contact us first before returning the item so that we know to expect it.
Please include a note in the package stating the reason for the return.
To return your product, simply mail your product to:
Lake District National Park Authority / Shop Returns